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FREE SHIPPING ORDER OVER $75
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your payment information. Transactions are processed through secure channels.
A: We ship to over 220 countries worldwide. See our shipping rates and delivery estimates here.
Q: How long does delivery take?
A: Orders ship within 2 business days. Standard shipping takes 6-10 days to the US, 6-10 days to the UK/EU, and 8-15 days to Australia & New Zealand. See more estimates here.
Q: How much is shipping?
A: Shipping is free for orders over $99. For other order amounts, standard shipping is $5.99 in the US and $24.99 international. See rates.
Q: How do I track my order?
A: Once your order ships, you'll receive an email with tracking info. Simply click the tracking number to view updates. Details are generally updated within 2 days of dispatch. Reach out to our team at hello@poppyatelier.com if you need assistance.
Q: What is your return policy?
A: We offer free returns within 30 days on all items except accessories which are final sale. Clothing may be returned if in original condition with original tags still attached and no stains/damage. Accessories cannot be returned or exchanged regardless of condition. Please see full policy details on our website or email us at hello@poppyatelier.com with any questions!
Q: How do I start a return?
A: You can easily start a return here. Email us at hello@poppyatelier.com for assistance.
Q: Can I exchange an item for a different size?
A: Yes, you can exchange for a different size within 30 days as long as it's in original condition.
Q: What are the payment methods?
A: You can pay with PayPal and Debit/Credit card.
Q: What Debit/Credit cards do you accept?
A: Currently, we accept Visa, MasterCard, and American Express payments from most locations worldwide. If several of your attempts have failed, please try again in 24 hours or use another payment method like PayPal.
Q: Do you have a size guide?
A: Yes, each product page has a detailed size chart so you can find your perfect fit.
Q: What if I'm between sizes?
A: We recommend sizing up if you're between sizes for a more comfortable relaxed fit. Our products are designed with a bit of room for versatile wear.
Q: How do I care for your products?
A: Each product page includes specific care instructions. Our clothing is generally machine washable - just follow garment tag instructions.
Q: What are the NFC tags in your clothing?
A: POPPY ATLR integrates NFC chips into clothing tags allowing you to tap and connect with us in creative ways!
Q: How do I use the NFC tags?
A: Tap the tag with your phone's back camera area, then tap the notification to open our website linktree.
Q: Is the NFC tag waterproof and washable?
A: Yes, the NFC tags are fully waterproof, washproof, and durable for regular care and laundering.